Refund and Withdrawal Policy

In compliance with the duty of information in remote contracts established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in its last revision, in effect since March 29, 2014, the information reflected in this document is made known to the consumer.

Online purchase process

The validation of an order on our website implies knowledge and acceptance of the conditions of use and purchase as expressed on this page. After completing the purchase, the customer will receive an email with the registration of their order within a period of less than 24 hours. If you don’t receive it, check your spam folder or your server’s policy for blacklist emails. The prices shown on our website always include 21% VAT. in Spain.

Guarantee

Our customer service department has an after-sales service to solve any problem with our website, ICOM purchase and allocation, through which we try to offer fast and efficient service to our customers. If you have any questions about using the ICOM website, contact us at [email protected] and we will do our best to solve it.

Withdrawal

The customer has up to 14 calendar days to withdraw from any purchase made on this website. If more than 14 days have elapsed since your purchase there is no longer the possibility of withdrawal, you must request a refund. To request withdrawal, send us an e-mail to [email protected] informing us of your name, ID number or other identification document used in the purchase process, email and order number. We will proceed to refund the entire amount paid in up to 14 calendar days using the same means of payment used by you for the initial transaction. As a consequence of the withdrawal, we will deduct the respective amount of ICOMs from your account.

Refund

In accordance with current regulations, customers have up to 30 calendar days to request a refund of their ICOM purchases. If 30 days have elapsed since your purchase, you will not be offered a refund of any kind. The ICOMs given away as rewards or bonuses are not refundable in any way. To request a refund of purchased ICOMs, send us an e-mail to [email protected] informing us of your name, ID number or other identification document used in the purchase process, email and order number. We will process it as soon as possible, returning the entire amount paid in up to 14 calendar days using the same means of payment used by you for the initial transaction and deducting the respective amount of credits from your account.

Contact us

ICOM is a utility token from iCommunity Labs & Tech S.L. Calle Colmenares, 3 – Bajo Dcha, Madrid 28004 Madrid e-mail address: [email protected]